Shipping policy

 

Last Updated: February 23, 2026

At RAMODO JEWELRY (RAMODO.NET), we are committed to providing a transparent and efficient delivery experience. Our global logistics network ensures that your jewelry is handled with the highest standards of quality and care from the moment you place your order until it arrives at your door.

1. Order Processing

We understand your eagerness to receive your new piece. Our dedicated team works diligently to process, personalize (if applicable), and ship your order within 1–3 business days (excluding weekends and holidays).

To ensure every detail meets our rigorous quality standards, this timeframe may be extended slightly for personalized orders—such as those featuring custom engravings, photos, or specialized message cards—up to 5 business days. This period allows for a thorough quality control (QC) inspection and precision packaging before your order is dispatched.

2. Shipping Methods & Delivery Windows

We are proud to offer Free Worldwide Shipping on all standard orders. For customers requiring a more urgent delivery, we provide an expedited shipping tier.

Shipping Method	Estimated Delivery	Cost
Standard Shipping	6 – 14 Business Days	FREE
Expedited Shipping	5 – 8 Business Days	Calculated at Checkout

Please note: Delivery windows are estimates and begin from the date of dispatch. While we strive to meet these timelines, delivery may be impacted by seasonal volumes, customs clearance, or carrier delays beyond our control.

3. Real-Time Tracking

Once your order has been carefully packaged and handed over to the shipping carrier, you will receive a shipping confirmation email. This email will include a tracking number and a link to monitor your package's progress in real-time.

4. Customs, Duties, and Taxes

RAMODO JEWELRY is not responsible for any customs fees, import duties, or taxes that may be imposed by your country’s local authorities. Any such charges are the sole responsibility of the recipient. We recommend contacting your local customs office for information regarding potential import fees.

5. Address Accuracy & Delivery

It is the customer’s responsibility to ensure the shipping address provided at checkout is accurate and complete. We cannot redirect or modify an address once the package has been dispatched.

• If a package is returned to us or fails to deliver due to an incorrect address provided by the customer, the customer may be responsible for additional shipping charges to resend the item.

6. Lost or Damaged Shipments

In the rare event that your package is lost in transit or arrives in a damaged condition, please contact our support team immediately at support@ramodo.net.

• For damaged items, please provide your order number and clear photographic evidence of the damage.

• For lost shipments, we will initiate a formal investigation with the carrier to secure a resolution as quickly as possible.

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We're Here to Help!

If you have any questions about your order or shipping, our friendly customer service team is here to assist you. Don't hesitate to contact them at support@ramodo.net with your order number, and they'll be happy to help.

Happy Shopping!

We hope this information clarifies our shipping process. We look forward to delivering a piece of beautiful RAMODO JEWELRY, personalized just for you!

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