F.A.Q

• What are RAMODO JEWELRY Gift Cards? They're digital vouchers delivered instantly via email, redeemable for any item on our website. Perfect for gifting!

• Denominations: We offer a variety to suit your budget (typically ranging from $50 to $500.

• Delivery: Instant and digital! Sent directly to the recipient's email address.

• Personalization: Include a heartfelt message during checkout to make it extra special.

• Redemption: Easy! The recipient enters the gift card code at checkout to apply the value towards their purchase.

• Expiration: Typically none! They have the flexibility to use them whenever they choose.

• Shipping: Yes, gift cards can cover the cost of shipping along with any purchase.

• Returns/Exchanges: Unfortunately, gift cards are not refundable or exchangeable for cash, but the recipient can use them towards any item on our website.

• Lost Code? Contact our friendly customer service team - we'll be happy to assist!

• Multiple Cards: Absolutely! Combine multiple gift cards to reach the desired purchase amount.

• Physical Card Option? Currently, we only offer convenient digital gift cards delivered via email.

• Need More Help? Our customer service team is here for you! Contact them for any gift card inquiries.

At RAMODO JEWELRY, we want to make your shopping experience as convenient and secure as possible. That's why we offer a variety of popular payment options for your online jewelry purchases:

• Major Credit Cards: We accept all major credit cards for a smooth and secure checkout, including Visa, Mastercard, Discover, and American Express.
• Debit Cards: Most major debit cards with a valid security code are also accepted for your convenience.
• Secure Payment Processing: We utilize a secure payment processing system to ensure all your credit card information is encrypted and protected throughout the transaction.

Additional Options (depending on your region):

• Depending on your location, we may offer alternative payment methods such as PayPal or digital wallets (like Apple Pay or Google Pay) for a streamlined checkout experience.

We recommend having your billing address and security code readily available for a faster checkout process.

For your peace of mind:

• We understand the importance of online security. We never store your full credit card information on our servers.
• You can always identify a secure connection by looking for the padlock symbol in your web browser's address bar and "https" at the beginning of the URL.

Still have questions? Our friendly customer service team is here to help! Feel free to contact them if you have any inquiries about our payment options.

At RAMODO JEWELRY, we understand the excitement of receiving your dazzling new pieces! Here's what you can expect for delivery:

Order Processing: We work swiftly to get your order on its way! We typically process and ship within 1 to 3 business days (excluding weekends and holidays). Personalized items may require up to 5 business days for processing.

Free Standard Shipping: We offer complimentary standard shipping on all orders. Delivery for this option usually takes 3 to 14 business days. Please note that these are estimated delivery times and are not guarantees.

Track Your Order: Once your order ships, you'll receive a confirmation email with tracking information, allowing you to follow your package's journey.

Looking to Spoil Someone Special Quickly? While we don't currently offer expedited shipping options, keep an eye out for future updates! In the meantime, placing your order early ensures it arrives sooner.

We're Here to Help! If you have any questions about your specific order, feel free to contact our friendly customer service team with your order number. They'll be happy to assist you!

At RAMODO JEWELRY, we know you're eager to see your sparkling new treasures on their way! Here's how to easily track your order:

• Confirmation Email: Once your order ships, you'll receive a confirmation email with a tracking number. This email acts as your VIP pass to track your package's journey.
• Track Online: Most major carriers allow online tracking. Simply visit the carrier's website (usually linked within the email) and enter your tracking number to see the estimated delivery date and current location of your package.
• Order Status: You can also check the status of your order by logging into your account on our website (if you created one during checkout). This might provide additional details about your order processing and shipment.

Still Have Questions? Our friendly customer service team is always happy to help! Feel free to contact them with your order number, and they'll be happy to track your package on your behalf.

If you received an item as a gift and wish to return it, please contact us to discuss your options. Refunds are typically issued to the original purchaser.

We want you to love your RAMODO JEWELRY! That's why we offer hassle-free returns within 30 days of the delivery date for any unworn items purchased online.

Here's what you need to know for a smooth return:

Unworn and Original Condition: Jewelry must be in its original packaging with tags attached, just as you received it. It must be in pristine, unworn, and unused condition.

Time Limit: You have 30 days from the delivery date to initiate a return.

Exceptions: Personalized or custom-made jewelry, including engraved pieces or items modified at your request, and gift cards cannot be returned.

Return Shipping: We do offer free return shipping for exchanges.

Refund Processing: Once we receive and inspect your returned item, we will process your refund to your original payment method within 7-10 business days.

Easy Return Instructions: For complete details and easy return instructions, including how to initiate a return, visit our comprehensive Return and Refund Policy.

At RAMODO JEWELRY, we strive to get your sparkling treasures to you as quickly as possible. Here's the information regarding order modifications and cancellations:

• Swift Order Processing: To ensure prompt delivery, we prioritize processing orders quickly. This means there might be a limited window for changes once your order is placed.
• Contact Us for Assistance: If you need to modify your order or request a cancellation, please contact our friendly customer service team as soon as possible. They'll do their best to accommodate your request based on where your order is in the processing queue.
• Confirmation Needed: We'll confirm any modifications or cancellations via email to ensure everything is correct.

Here are some tips to increase the chance of successful changes:

• Act Quickly: The sooner you contact us after placing your order, the more likely we are to be able to accommodate your request.
• Have Your Order Number Ready: This helps our customer service team locate your order efficiently.

We understand that plans can change, and we're here to help! Don't hesitate to reach out to our customer service team if you have any questions or require assistance with order modifications or cancellations.

Absolutely! At RAMODO JEWELRY, we prioritize the security of your personal information. Here's how we ensure a safe shopping experience:

• Secure Connection: Our website utilizes Secure Sockets Layer (SSL) technology to encrypt all data transmissions. This industry-standard encryption scrambles your personal information, such as billing address, during transmission, making it unreadable. We importantly do not store your credit card information on our servers.
• Secure Storage: We use secure servers with firewalls to protect your account details (including a scrambled password for extra security), shipping address, and order history. This secure storage also lets us personalize your shopping experience. You can easily reorder favorites, manage your account, and enjoy faster checkouts or recommendations you might love!
• Compliance: We adhere to relevant data privacy regulations and best practices to safeguard your information.
• Limited Access: We restrict access to your personal information to authorized personnel who require it to fulfill your orders or provide customer service.

We understand the importance of online security and take all necessary steps to protect your information.

Here are some additional resources for your peace of mind:

• You can always identify a secure connection by looking for the padlock symbol in your web browser's address bar and "https" at the beginning of the URL.
• We encourage you to review our Privacy Policy for a more detailed explanation of how we collect, use, and protect your personal information.

Should you have any further questions about our security measures, please don't hesitate to contact our customer service team. They'll be happy to assist you.

At RAMODO JEWELRY, we want your return experience to be as smooth as possible. To ensure a swift resolution, we have a Quality Control (QC) process in place for returned items.

What to Expect:

• Verification: Our team first verifies the returned item matches the information on your return request (e.g., order number, item description).
• Condition Check: A trained inspector carefully examines the jewelry for any signs of wear and tear beyond normal use. This ensures the item is in "new and unused" condition, with all original tags and protective materials intact.

Fulfilling Your Request: Our priority is to fulfill your return request as you specified (refund, exchange, etc.). The QC process helps us confirm the item meets our return criteria to expedite processing.

Open Communication: We may reach out if clarification or additional information is needed during QC. This ensures we handle your return accurately and efficiently.

Important Note: If the returned item doesn't meet our QC standards (e.g., signs of wear beyond normal use, missing tags), we reserve the right to refuse the return. In such cases, we'll contact you and return the product to you.

Our Commitment: This QC process allows us to:

• Uphold our high standards for jewelry quality.
• Process returns fairly and accurately.
• Maintain a seamless return experience for our valued customers.

Questions? We're Here to Help! If you have any further inquiries about the QC process or your specific return, please don't hesitate to contact our friendly customer service team. They're happy to assist you!

Absolutely! We offer personalization options to make your RAMODO JEWELRY even more special. Here's how to add initials or a name before it ships:

• At checkout: Look for the "Add Note" section during checkout. Here, you can clearly specify the initials or name you'd like engraved.
• On the product page: Many of our products have an inquiry form specifically for personalization requests. If available, you can use this form to detail your desired initials or name engraving.

Our team will be sure to consider your request within the limitations of the chosen piece.

If you have any questions or require further assistance with the personalization options, feel free to use our convenient live chat feature or send us an email through our contact form.

We hope this clarifies the personalization process for you!

Finding your perfect RAMODO ring size is a breeze!

• Most ring pages have a handy "Size Chart" popup when you click for details. It includes instructions and a chart to help you measure your finger.
• We also have a comprehensive Jewelry Size Guide page with even more tips!

Quick Tip: Measure your finger at the end of the day for the most accurate size.

At RAMODO JEWELRY, we offer a variety of stunning pieces to suit different styles and budgets.

• Luxury for Less: Many of our creations feature high-quality cubic zirconia (CZ) gemstones and plated precious metals like gold and silver. These pieces offer the brilliance and beauty of real gemstones and precious metals at an attractive price point.
• Genuine Gems & Metals: We also offer a curated selection of jewelry crafted with authentic gemstones, including diamonds, and precious metals like solid gold and silver. These pieces are perfect for those seeking timeless elegance and lasting value.

No matter your preference, RAMODO JEWELRY prioritizes quality and craftsmanship. You can find detailed information about the materials used in each piece on the product page description.

Here's a bonus tip: If you have any questions about a specific RAMODO JEWELRY piece, feel free to contact our friendly customer service team for personalized assistance!

At RAMODO JEWELRY, we want your treasured pieces to shine for years to come! Here are some key tips for proper jewelry care, based on the materials:

• General Care:
  • Store your jewelry in a cool, dry place, ideally in a fabric-lined jewelry box or pouch, to prevent scratches and tarnishing.
  • Avoid harsh chemicals, including cleaning products, chlorine, and perfume.
  • Wipe your jewelry gently with a soft, lint-free cloth after wearing to remove any dirt or oils.
  
• Specific Materials:
  • Plated Metals: Minimize exposure to water and chemicals. Avoid wearing them during activities like swimming or exercising.
  • Cubic Zirconia (CZ): Clean CZ gemstones with a mild soap solution and a soft brush. Rinse thoroughly and dry completely with a soft cloth.
  
• Fine Metals & Gemstones: For jewelry featuring genuine gemstones or precious metals like solid gold or silver, we recommend visiting our Jewelry Care Guide page for detailed cleaning instructions. This page provides specific guidance for different gemstones and metals to ensure your treasured pieces stay sparkling for years to come.
  

By following these simple steps, you can ensure your RAMODO JEWELRY retains its beauty and brilliance for years to come.

For further personalized advice, feel free to contact our customer service team. They'll be happy to assist you!