Refund policy

At RAMODO JEWELRY (RAMODO.NET), we want you to love your purchase. We are committed to your complete satisfaction and offer a clear, transparent policy to ensure confidence when shopping with us.

Return Window

Customer Type	Return Period
Standard Customers	30 days from delivery date
EU Customers	14-day statutory cooling-off period from delivery date
Loyalty Members	Extended 45-day return window

All returns must be initiated within the applicable timeframe. After this period, all sales are final.

Return Eligibility Requirements

To qualify for a refund or exchange, items must meet the following conditions:

Unworn & Original Condition: Items must be unworn, unused, and free of any scratches, damage, or signs of wear.
Complete Packaging: Returned with all original packaging, tags, and official certificates.
Full Return: The return must include all promotional items/gifts received with the original order.
Authorization Required: All returns must be pre-approved. Items sent back without a Return Authorization Number (RAN) will not be processed.
Sizing Accuracy: As we provide comprehensive sizing charts and detailed descriptions for every product, returns due to sizing errors are considered a "Change of Mind" return and are subject to the standard administrative fee.

Non-Returnable Items

The following items are Final Sale and cannot be returned or exchanged:

Personalized, engraved, or custom-designed jewelry (Photo jewelry, nameplates, etc.).
Rings that have been resized or any other items altered after delivery.
Final sale and clearance merchandise.
Gift cards and digital products.

Cancellation Window for Custom Items: Production on personalized items begins 24 hours after order placement. Cancellations requested after this 24-hour window are subject to a 25% material waste fee.

The Simple Return Process

We've made returning an item straightforward. Follow these four simple steps:

Step	Action	Description
1	REQUEST AUTHORIZATION	Contact us at support@ramodo.net within your return window, providing your Order number and the item details.
2	RECEIVE CONFIRMATION	Wait for our team to approve your return and send you the detailed instructions and authorization number (we respond within 24 business hours).
3	SHIP YOUR RETURN	Package the unworn item securely with all original packaging and certificates. Use tracked shipping and email us the tracking details.
4	RECEIVE REFUND	Your refund is processed within 7-10 business days after we receive and inspect the return. Funds are returned to your original payment method.

Shipping Your Return Details

Secure Packaging: Use the original packaging or a secure box. Pack items securely to prevent any damage during transit.
Shipping: You must use a tracked shipping service (e.g., DHL, FedEx, UPS). We recommend insuring high-value items.
Customer Responsibility: The customer is responsible for return shipping costs unless the item is defective or incorrect due to our error.
Important: We are not liable for returns lost or damaged in transit. Always retain your tracking information.

Refund Information

We aim for a fair and transparent refund process.

Processing & Method

Processing Time: Refunds are processed within 7-10 business days after we receive and thoroughly inspect your return.
Refund Method: All refunds are issued to your original payment method.
Time to Post: Please allow an additional 3-5 business days for the funds to post to your bank or card, depending on your financial institution.

Shipping & Administrative Fee

Since we provide complimentary Worldwide Shipping on all orders, a 10% restocking fee is applied to all returns to cover our initial outbound shipping costs and non-refundable merchant transaction fees.

Fee: 10% of the item's purchase price.
Why this fee exists: This fee covers the costs incurred by RAMODO JEWELRY to process and ship your original order, as well as the fees charged by credit card processors which are not returned to us when a refund is issued.

The Restocking Fee is Waived for:

Defective, damaged, or incorrect items sent due to our error.
All exchange requests (see Exchanges section).
Loyalty Program members who choose the store credit option.

Exchanges

We are happy to exchange your item for a different size, style, or color, subject to availability.

Free Return Shipping: We provide a prepaid return label for exchanges.
No Restocking Fee: Exchanges are exempt from the 10% restocking fee.
Exchange Limit: We allow one exchange per original order. If a subsequent change is required, the item must be returned for a refund (subject to the restocking fee) and a new order placed.

Exchange Process

Request authorization via email as outlined in Step 1.
We will email you a prepaid return label.
Send us your original item.
Once received and inspected, we will ship your exchange item immediately.

Defective or Damaged Items (Quality Guarantee)

If you receive a defective, damaged, or incorrect item, please contact us immediately.

Contact: Email support@ramodo.net with photos or video clearly showing the issue.
Our Promise: We will promptly resolve the issue with one of the following:
- A Full Refund of the purchase price.
- A Free Replacement item.
- A Prepaid Return Label for the return of the defective item.

Loyalty Program Benefits (RAMODO.NET Advantage)

Join our Loyalty Program to unlock enhanced return benefits:

Extended 45-Day Return Window.
110% Store Credit Option: Get a 10% bonus when you choose store credit over a cash refund (e.g., return a $100 item and receive $110 in store credit).
Waived Restocking Fees on all returns where store credit is chosen.
Priority processing for all returns and exchanges.

Quality Control and Tips for Success

Quality Control Process

All returned items undergo a thorough inspection. Items showing signs of wear, damage, or missing components will be returned to you at your expense, and no refund will be processed.

Tips for Successful Returns

Try on jewelry carefully over soft surfaces like carpet.
Keep all original packaging until you are 100% certain about your purchase.
Take photos of the item upon arrival to document its condition.
Always use tracked shipping when returning items to us.

Contact Information

If you have any questions about your order or return & refund policy, our friendly customer service team is here to assist you. Don't hesitate to contact them at support@ramodo.net with your order number, or visit our Contact Us page, and we’ll be happy to help.

Policy Updates

We reserve the right to update this policy. Changes will be posted on our website with the updated date. Your rights for purchases made before policy changes remain governed by the policy in effect at the time of purchase.

This policy is designed to protect both our customers and our business while ensuring a fair and transparent shopping experience. If you have questions about any aspect of our return policy, please don't hesitate to reach out.

Happy Shopping!

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